Privacy Notice

This privacy notice explains how RALFORT LTD (“Ralfort”, “we”, “us”) collects, uses and protects personal data in connection with this website and our services.

Ralfort is the data controller for the personal data described in this notice. Our details are:

• RALFORT LTD, company number 17340630
• Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Privacy contact: info@ralfort.com

What we collect

Depending on how you interact with us, we may collect:

• Enquiry and contact details, such as your name, email address, phone number and the content of any message you send us
• Messages taken on our behalf by our call-answering provider
• Client records, where we provide services to you
• Server logs generated automatically by normal website operation

Why we use it, and our lawful basis

We use enquiry and contact details, and call messages, to respond to you and, where relevant, to take steps you request before entering into a contract with us. Where you become a client, we use client records to perform that contract. In both cases our lawful basis is contract, or steps taken at your request prior to entering into one.

We also rely on legitimate interests — for example, to operate and secure our business, respond to general enquiries, and keep server logs so the website functions reliably and safely.

Where we hold accounting or legal records, our lawful basis is legal obligation, since these are required of us by law.

We do not sell personal data. We share it only with service providers who help us run Ralfort, acting on our instructions, which may include:

• Hitrost, our hosting and email provider
• VoIP and call-answering services, to handle and route calls and messages
• Xero, our accounting software
• IT and security providers, to help keep our systems and data safe
• Professional advisers, such as our accountant or solicitor, where necessary

• Unsuccessful enquiries: retained for 6 months after the last meaningful contact, then deleted
• Copies held by our call-answering provider: retained for approximately 30 days
• Accounting and legal records: retained for as long as required by law
• Client records: retained only for as long as necessary for the purposes described in this notice, or as required by law

Security

We use appropriate technical and organisational measures to protect personal data, including restricting access to those who need it and choosing service providers who take security seriously.

International transfers

Some of our service providers may store or process data outside the UK. Where this happens, we rely on the safeguards required under UK data protection law, such as adequacy decisions or standard contractual clauses.

Cookies & tracking

This website does not use cookies, analytics, tracking pixels or any similar technology, and we do not track your browsing activity. Because of this, no cookie banner is needed.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data, where applicable
• Restrict or object to certain processing
• Request a copy of your data in a portable format, where applicable
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at info@ralfort.com.

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to address your concerns directly first, at info@ralfort.com.

Last updated: 27 July 2026.